Privacy Policy

mykitchen operates this store and website, including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalized shopping experience (the “Services”). mykitchen is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through, or otherwise interact with us through the Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described here.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or another individual, or that can reasonably be linked to you or another individual. Personal information does not include information that has been collected anonymously or that has been de-identified so that it cannot reasonably be used to identify or be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:

• Contact information, including your name, address, billing address, shipping address, phone number, and email address.

• Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmations, and other payment-related information.

• Account information, including your username, password, security questions, preferences, and settings.

• Transaction information, including the products you view, add to your cart, add to your wishlist, or purchase, as well as products you return, exchange, or cancel and your previous transactions.

• Communications with us, including information you provide when communicating with us, such as when you contact customer support.

• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information, including information about how you interact with and navigate the Services and when you access or use the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

• Automatically through the Services, including from your device when you use our products or Services or visit our website, and through cookies and similar technologies;

• From our service providers, including when we engage them to provide certain technologies and when they collect or process personal information on our behalf;

• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, customizing, and improving the Services. We use your personal information to provide the Services to you, including to fulfill our agreement with you, process payments, fulfill your orders, remember your preferences and items you are interested in, send you notifications related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange shipping, facilitate returns and exchanges, allow you to post reviews, and provide you with a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to better customize and improve the Services.

• Marketing and advertising. We may use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, text message, or mail, and showing you online advertisements for products or Services on our Services or other websites. This may include advertisements based on products you have previously purchased or added to your cart and other activity on the Services.

• Security and fraud prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account login information secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone else.

• Communicating with you. We use your personal information to provide customer support, respond to your inquiries, provide effective Services, and maintain our business relationship with you.

• Legal purposes. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

• With Shopify, vendors, and other third parties that perform Services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping;

• With business and marketing partners to provide marketing Services and advertise to you. For example, we use Shopify to support personalized advertising through third-party Services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to request that we do not share information about you for targeted advertising and marketing based on your online activity across different merchants and websites;

• When you direct us, request that we do so, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations;

• With our affiliates or otherwise within our corporate group;

• In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations, including responding to subpoenas, search warrants, and similar requests, to enforce applicable terms of service or policies, or to protect or defend the Services, our rights, and the rights of our users or others.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit through the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than your country of residence, in order to provide and improve the Services.

In addition, to help protect, grow, and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify.

To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes.

For more information about how Shopify uses your personal information and any rights you may have, please review the Shopify Privacy Policy for Customers.

Depending on where you live, you may be able to exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.

Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party.

Our inclusion of such links does not, by itself, imply endorsement of the content on those platforms or of their owners or operators, except as stated in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under the age of 16, as those terms are defined under applicable law.

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure while being transmitted.

We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide Services to you, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases we may decline your request as permitted by law.

• Right to Access/Know. You may have the right to request access to the personal information we maintain about you.

• Right to Delete. You may have the right to request that we delete personal information we maintain about you.

• Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you.

• Right to Data Portability. You may have the right to receive a copy of the personal information we maintain about you and, in certain circumstances and with certain exceptions, request that we transfer it to a third party.

• Managing Communication Preferences. We may send you promotional emails, and you may opt out at any time by using the unsubscribe option provided in our emails. If you opt out, we may still send you non-promotional emails, such as emails related to your account or orders you have placed.

If you live in the United Kingdom or the European Economic Area (EEA), and subject to exceptions and limitations under local law, you may have the following additional rights:

• Right to Object to or Restrict Processing. You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.

• Withdrawal of Consent. When we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of processing based on your consent before it was withdrawn.

You may exercise any of these rights where indicated through the Services or by contacting us using the contact information below.

For more information about how Shopify uses your personal information and any rights you may have, including rights relating to information processed by Shopify, please visit Shopify Privacy.

We will not discriminate against you for exercising any of these rights.

We may need to verify your identity before processing your request, as permitted or required by applicable law. Where permitted by law, you may designate an authorized agent to submit requests on your behalf.

Before accepting a request from an authorized agent, we may require the agent to provide proof that you authorized them to act on your behalf. We may also require you to verify your identity directly with us.

We will respond to your request within the time required by applicable law.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the contact information below.

Depending on where you live, you may have the right to appeal our decision by contacting us using the contact information below or to file a complaint with your local data protection authority.

For the EEA, you can find a list of the relevant data protection supervisory authorities through the European Data Protection Board.

International Transfers

Please be aware that we may transfer, store, and process your personal information outside the country in which you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, where applicable, unless the information is transferred to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.